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How We Protect Your Account and Personal Information

Your privacy is at the centre of how we run bengkulutoto. Every deposit you make through DANA, OVO, GoPay or QRIS, every bet you place, and every withdrawal…

Encrypted account securityDANA, OVO, GoPay, QRIS protectedYour data, your control

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Our Privacy Commitment and Data Handling

bengkulutoto Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We collect personal information only to operate your account, process your deposits and withdrawals, and keep your wallet secure. This includes your name, email, phone number, and payment details when you fund your account via DANA, OVO, GoPay or QRIS. We do not share this data

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with third parties for marketing. Where local law permits, we use cookies to remember your login preferences and game history so you don't have to re-enter everything each session. You can manage cookie settings in your browser. Your data is held on secure servers; we delete
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account records according to your request or when your account closes, depending on local law. If you have questions about how your information is used, our support team in Medan and Semarang can walk you through it.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HELP WITH PRIVACY

Contact Us About Your Data and Privacy

Chat with Our Team Open a chat ticket in your account dashboard. Our support crew responds during business hours to privacy questions, data access requests and account-security concerns.

Email for Formal Requests Send privacy inquiries, data deletion requests or cookie-preference changes to our support mailbox. We acknowledge formal requests within 48 hours and resolve them according to local law.

Account Settings Dashboard Update your contact details, review login history, manage cookie preferences and view your deposit and withdrawal records directly in your account privacy panel.

HOW WE SAFEGUARD

Account Security, Data Access and Your Rights

Encrypted Deposits and Withdrawals

DANA, OVO, GoPay and QRIS transactions are encrypted end-to-end. Your payment details are tokenised and never stored in plain text on our servers. Withdrawals are verified by our anti-fraud team before funds leave your account.

Login and Session Protection

Your password is hashed using industry-standard cryptography. We track login activity on your account dashboard so you can spot unauthorised access instantly. Enable two-factor verification if your region supports it.

Cookie and Tracking Preferences

We use cookies to maintain your session and remember your game preferences. Functional cookies are necessary for the lobby to work; analytics cookies are optional. You control these choices in your privacy settings at any time.

Data Retention and Deletion

Account data is kept as long as your account is active or as required by local law. Request permanent deletion in your account settings; we process closure within 30 days and remove personal data according to retention schedules.

Your Right to Access Your Data

You can download a copy of your account data—deposits, bets, withdrawals, contact info—directly from the account dashboard or by email request. We deliver the file in a readable format within 14 days.

Updates to This Policy

If we change this privacy policy, we notify you by email and in-app message 30 days before the change takes effect. Your continued use of your account means you accept the new terms. You can close your account if you disagree.

Frequently Asked Questions About Your Privacy

We collect your full name, email, phone number and date of birth to verify your identity. When you fund your account via DANA, OVO, GoPay or QRIS, we also store your payment method reference (not your card or PIN). This data is used only to run your account and process transactions.

After closure, we delete personal contact details within 30 days. Transaction records (deposits, bets, withdrawals) are kept for 7 years where local law requires it, to support fraud prevention and regulatory compliance. You can request faster deletion where permitted.

No. We never sell or rent your personal information to advertisers or marketing firms. Your data stays with bengkulutoto only. We may share details with payment processors (DANA, OVO, GoPay, QRIS) to complete transactions, but only what's necessary.

Cookies are small files stored on your device. We use them to keep you logged in, remember your language and game preferences, and track your session so you don't lose progress. Analytics cookies help us fix bugs but are optional; you can disable them in your browser settings.

Go to Account Settings > Privacy and select Download My Data. We email a complete file of your account history, deposits, bets and personal info within 14 days. You can also contact support via chat or email to request the file in a different format.

Check your login history in the Account Dashboard immediately. If you see unfamiliar activity, disable your account via Settings > Security and contact our support team by chat or email right away. We investigate, block the session and help you regain control.

Our privacy practices apply to all bengkulutoto accounts. However, your rights regarding data access, deletion and cookie consent depend on local law where you are located. We comply with regional privacy rules; if you are in a region with stronger protections, those rules take precedence.

How We Protect Your Account and Personal Information

Contact Us About Your Data and Privacy

Account Security, Data Access and Your Rights

Encrypted Deposits and Withdrawals

Login and Session Protection

Cookie and Tracking Preferences

Data Retention and Deletion

Your Right to Access Your Data

Updates to This Policy

Frequently Asked Questions About Your Privacy

01 What personal information do you collect when I open an account?

02 How long do you keep my data after I close my account?

03 Do you sell my data to other companies or advertisers?

04 What are cookies and how do you use them on my account?

05 How do I request a copy of all my account data?

06 What happens if my account is compromised or I spot unauthorised activity?

07 Does this privacy policy apply everywhere, or does it depend on where I am?

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